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Ultraviolet Technology

The Halo™ UV-ST Ultraviolet Vacuum

The Halo™ UVX Ultraviolet Vacuum

Troubleshooting

Miscellaneous

Payment/Shipping

What if the brush bar stops spinning on my Halo UV-ST Ultraviolet Vacuum?

1. Check to see if the dust filter bag is full. Replace if needed.

2. Adjust the height setting. The brush bar must rest on the carpet for effective cleaning.

3. Brush bar not spinning? Slide the On/Off/Brush switch to the "Brush" setting to make sure the Brush is on.

4. Brush bar still not spinning? Slide the switch to the OFF position, then press the Reset button just below the On/Off/Brush switch.

5. Can the brush bar turn freely? Make sure fibers, strings or hair are not wrapped around the brush bar.

If you continue to have trouble, please contact a reputable vacuum service center or contact us at 1-866-638-HALO (4256).

What if my Halo UV-ST Ultraviolet Vacuum shuts off and will not turn back on?

If the unit will not turn ON check the following:

1) Is the dust filter bag full? Replace if needed.

2) Make sure it is plugged into a wall outlet.

3) Check to see if the plug or cord is damaged.

4) Check for a blown fuse or tripped circuit breaker in the household.

If you are still having problems, call us at 1-866-638-HALO (4256).

What if the brush bar stops spinning on my Halo UVX Ultraviolet Vacuum?

1. Check to see if the dust filter bag is full. Replace if needed.

2. Adjust the height setting. The brush bar must rest on the carpet for effective cleaning.

3. Brush bar not spinning? Slide the On/Off/Brush switch to the "Brush" setting to make sure the Brush is on.

4. Brush bar still not spinning? Slide the switch to the OFF position, then press the Reset button just below the On/Off/Brush switch.

5. Can the brush bar turn freely? Make sure fibers, strings or hair are not wrapped around the brush bar.

If you continue to have trouble, please contact a reputable vacuum service center or contact us at 1-866-638-HALO (4256).

What if my Halo UVX Ultraviolet Vacuum shuts off and will not turn back on?

1) Is the dust filter bag full? Replace if needed.

2) Make sure it is plugged into a wall outlet.

3) Check to see if the plug or cord is damaged.

4) Check for a blown fuse or tripped circuit breaker in the household.

If you are still having problems, call us at 1-866-638-HALO (4256).

Why wonâ€™t the UV-C light come on?

The ultraviolet light requires several simultaneous actions to operate. The Halo must be on a flat, solid surface, the body in a reclined, in-use position, while pressing the UV-C activation switch. It cannot be in its full upright and locked position and the attachment hatch must be closed.

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